Today’s business demands realtime updates and communications between the providers & consumers. Synnerva delivers critical business communications solutions (CPaaS) that enable enterprises to embed these communication systems in their core business workflows & various business applications i.e. CRM, Payments, Security, ERP, Logistics etc.
Synnerva works with industry leaders such as Zoom, Avaya, Exotel, Twilio etc to tailor communications solutions that meets the business needs of our clients.
Keep Customers Informed In Real Time
Automatically send confirmations, updates and status alerts the moment something happens in your system. Messages are triggered via APIs and delivered across multiple channels with delivery monitoring and fallback options.
Reach Customers at Scale Automatically
Realtime event-driven outreach without manual effort. Send reminders, updates or announcements through programmable SMS, WhatsApp or voice APIs integrated directly with your CRM or core systems.
High-Priority Mass Messaging
Send urgent notifications to large audiences instantly. Includes delivery tracking and multi-channel fallback logic.
Get Ahead and Control
Trigger reminders directly from scheduling or transaction systems. Capture confirmations or rescheduling requests automatically and update backend systems in real time.
Don’t let any opportunity get cold
Automatically respond to web form submissions or ad leads via messaging APIs. Route to agents if needed, with interaction context passed along.
Guided Verification Journeys
Initiate step-by-step identity verification prompts via messaging channels. Collect structured responses and trigger backend validations.
Capture Feedback Without Manual Follow-Up
Send post-interaction surveys automatically via SMS, voice or messaging channels. Collect structured responses and integrate results into reporting systems.
Digital Document Workflows
Secure handling of document, agreements, application forms, consent forms, policy updates or disclosures via SMS / WhatsApp with structured response capture. Responses are logged via APIs and stored in backend systems for audit and compliance tracking.
Build and customize communication flows using simple, developer-friendly APIs. Adapt quickly to new use cases without re-architecting your entire stack.
Engage customers seamlessly across WhatsApp, SMS, voice, email and more. Maintain context across channels to deliver consistent, personalized conversations at scale.
Connect easily with CRMs, ERPs, payment systems and databases.
Enable end-to-end journeys from engagement to transaction within one flow.
Ensure enterprise-grade security with encryption, authentication and regulatory compliance. Critical for industries like banking, healthcare, retail, travel and government.
Governance & Visibility, Capture delivery logs, response timestamps, escalation triggers and consent records via APIs for compliance and reporting.
Deploy anywhere, Cloud, On premise, Hybrid.
