In a world where passwords are forgotten, OTPs are intercepted and customers expect instant service, identity must be both seamless and secure.
Synnerva delivers next-generation Voice Biometrics solutions that authenticate users based on their unique voiceprint while continuously monitoring conversations for fraud risk in real time. Deployed on-premise or in the cloud, our solutions integrate with contact centers, IVR, mobile apps and digital channels to create a unified, intelligent identity layer.
Voice biometrics analyzes over 100+ behavioral and physiological characteristics of a person’s speech tone, pitch, cadence, vocal tract shape and speaking patterns to generate a secure, encrypted voiceprint.
Unlike passwords or knowledge-based questions, a voiceprint:
It transforms identity verification from a friction point into an invisible security layer.
Authenticate users silently during conversation (passive) or through a prompted phrase (active), without increasing call handling time.
Identify:
Fraud alerts are triggered instantly enabling agents or automated systems to take action before financial or reputational damage occurs.
Beyond initial login, voice biometrics can continuously verify the speaker throughout a session, reducing Man in the Middle takeover risk.
Once a user voice print is created, verification can happen over any channel i.e. IVR, Agents, Mobile App, Web, Social Messaging etc.
Lets take the friction out of the play
Replace knowledge-based questions and reduce call handling time while improving user experience.
Detect know fraudsters using voice blacklists and shared fraud intelligence databases.
Identify unknown fraudsters through clustering and pattern recognitions.
Add a secure biometric layer when users forget credentials or attempt sensitive changes.
Trigger step-up verification when transaction patterns or speech behaviors indicate elevated risk.
Detect AI-generated or replayed audio attempts increasingly critical in the era of generative AI.
Voice is more than identity it is behavior.
By combining biometric voiceprints with speech analytics and AI-driven risk scoring, Synnerva enables:
This moves fraud detection from post-event investigation to real-time prevention.
Modern authentication is no longer single-factor.
Voice biometrics does not compete with passkeys, face recognition, or device-based authentication it strengthens them.
In digital channels, passkeys and device binding provide strong cryptographic identity. In voice channels, voice biometrics ensures the speaker matches the enrolled identity.
Together, they create:
For example:
This layered model delivers both customer convenience and enterprise-grade security.
Synnerva provides flexible deployment models:
Our approach ensures voice biometrics becomes part of a broader AI-driven identity and risk orchestration layer, not just a standalone tool.
